FAQ

1) How do I place an order?

These are the general steps of your shopping journey with us:

1. Choose a product, add to cart, then adjust its quantity
2. Check order details
3. Confirm the contents of your shopping cart
4. Provide shipping & billing information
5. Select services as desired (delivery and/or assembly service)
6. Choose payment method and finalize payment

You will see the payment transaction status on your screen. For a successful transaction, we will email you the order confirmation shortly.

2) Why are there products on the website that I cannot buy online?

The majority of the IKEA product range is available in our online shop. However, only products with available stock will appear with the "Add to cart" button.

3) Are your prices online the same as the prices in-store?

The price of our products online will normally be the same as the in-store prices. However, occasionally, some price differences might occur in the event of in-store only or online only promotion.

4) Is there a minimum order value for online purchases?

 There is no minimum order value for both in-store and online purchasing.

5) How do I check if my payment was successful after placing my online order?

Upon successful payment, the customer will receive an order confirmation through their registered email address.

6) How do I cancel my online order?

Unfortunately, cancellation can't be done once the order and services are paid and confirmed. Please call us at +63 8888 - IKEA (4532) for any further assistance.

7) Can I place an order and have it delivered next month?

You may only pick a truck delivery slot 14 days in advance.

9) Can I buy IKEA items on other platforms or through a reseller?

You may only purchase IKEA products through our website. Visit Shopping at IKEA for more information.

10) Can I buy spare parts or hardware?

Yes, you may order spare parts for your furniture. Visit Spare parts for more information.

Ordering Free Spare Parts and Bureau of Customs CAO 2-2024

What is CAO 2-2024?

Customs Administrative Order, CAO 2-2024 is a new regulation from the Bureau of Customs (BOC) that updates procedures for importing goods into the Philippines, including spare parts.

Are there any charges for receiving free spare parts due to CAO 2-2024?

While the spare parts are free, there is a charge of ₱430 for handling and processing related to customs requirements. This fee covers the additional import handling necessary under the new regulations.

1) What payment methods do you accept?

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, AMEX)
• E-wallet (GCash)
• Installment Payment Plan (BDO, BPI, HSBC & Metrobank)
• Over-the-counter (OTC) payment via Bayad Center or ECPay

2) Is my online payment purchase secured?

Payments are secured with the latest online payment security provided by our payment vendor. See Terms of Purchase for more information.

3) Is there an Installment Payment Plan (IPP) option if I shop online?

Yes. We currently offer 0% interest Installment Payment Plans for 3 months with a minimum purchase of ₱10,000 and 6 months with a minimum purchase of ₱20,000, via BDO, HSBC, BPI, and Metrobank only.

1. What is the over-the-counter (OTC) payment option?

The over-the-counter (OTC) payment option allows you to make payments for your online IKEA orders in person at designated Bayad Center or Ecpay Center, rather than using online payment methods.

2. Why should I choose the over-the-counter (OTC) payment option?

OTC payments are ideal for customers who prefer making cash payments It provides a convenient way to settle your online orders without the need for a credit or debit card.

3. How do I use the over-the-counter (OTC) payment option for IKEA online orders?

1. During the checkout process, select the over-the-counter (OTC) payment option.
2. After placing your order, you will receive an order confirmation with payment instructions via email.
3. Visit the nearest payment center or authorized agent with your order details and payment amount.
4. Present your order confirmation together with the payment instructions to the cashier, and they will assist you in processing the payment.

4. Where can I find a designated over-the-counter (OTC) payment center?

You can find the designated OTC payment center from the list below: 

• Designated Bayad Center payment outlets:
  • Bayad Center
  • Robinsons Department Store
  • Villarica Pawnshop
  • Isetann (P.Tuazon, Carriedo, and Cubao branches only)
  • PeraHub
  • USSC Service Stores
• Designated ECPay payment outlets:
  • ECPay
  • Magic Appliance Center
  • 7-Eleven
  • RD Pawnshop
  • Gaisano Grand Mall
  • Tambunting
  • LCC Mall 

5. How do I make a payment through Bayad Center?

1. Visit any Bayad Center branch or Bayad Center corporate partner outlets.
2. Bring your payment slip.
3. Fill out the Bayad Center Transaction Form (BCTG) and indicate the biller as 2C2P Philippines, Inc.
4. Present the payment slip to the counter agents for entry of the Payment Reference Number.
5. Verify the displayed amount against your payment slip and confirm.
6. Pay the amount using cash or local bank cards.

6. How do I make a payment through ECPay?

1. Visit any ECPay authorized merchant partner near you to make a payment to 2C2P.
2. Complete the Transaction Slip by providing the following payment details:
   • Biller Name: 2C2P
   • Reference Number
   • Name
   • Amount
3. Submit the payment slip to the cashier for the entry of payment details.
4. Verify the displayed amount against your payment slip and confirm.
5. Make the payment using cash.
6. Await the issuance of a receipt.

7. Is there a fee for using the over-the-counter (OTC) payment option?

Generally, there may be a nominal processing fee associated with using the OTC payment method. Please check with your preferred Bayad Center or Ecpay Center.

8. How long do I have to make my over-the-counter (OTC) payment?

36 hours is the maximum number of hours before the O-T-C order expires. Please refer to your order confirmation for more details on the payment deadline to ensure your order is not canceled.

9. What happens if I miss the payment deadline?

If you miss the payment deadline, your order will be canceled, and the items you selected will become available for purchase by other customers. To avoid this, we recommend making your OTC payment within the specified timeframe.

10. Can I change my payment method after selecting over-the-counter (OTC) payment during checkout?

Once you've selected the OTC payment option and placed your order, it is not possible to change your payment method. Please review your order details carefully during the checkout process.

11. What should I do if I encounter any issues with my over-the-counter (OTC) payment?

If you face any problems with your OTC payment or have questions, please contact our customer contact center for further assistance.

12. Can I return exchange items paid for with over-the-counter (OTC) payment?

Yes, items paid for with OTC payments are eligible for returns and exchanges following our standard return policy. Please contact our customer contact center for assistance with returns or exchanges.

13. Is there a minimum or maximum spending limit for over-the-counter (OTC) payments?

There is no minimum spending limit. However, there is a different maximum spending limit for each type of payment option:

• Bayad Center
  • ₱100,000
• ECPay – No maximum spending limit except for:
  •  7-Eleven ₱10,000
  • CLIQQ App ₱50,000
  • Others ₱100,000

1) Where does IKEA deliver to and how much would the delivery service cost be?

Delivery fees are calculated based on the location and weight of the order.  Customers can check how much the delivery fee is at the checkout page.

• Parcel delivery starts at ₱40
• Truck delivery is at ₱600
• Express delivery is at ₱900
• Click & Collect is free nationwide

Visit Delivery for more information on rates and areas of coverage for home delivery. See all our collection points here.

2) How do I differentiate parcel and truck delivery orders?

Orders that do not exceed more than 40 kg in weight and 2.1 meters in length and height will be considered as parcel orders.

If your order exceeds more than 40 kg, and the height and length are more than 2.1 meters, it will be considered as a truck delivery order.

3) Will I be notified prior to receiving my order?

You may refer to the estimated time and date from your order confirmation email. In addition, please know that during the delivery of your orders, you may be asked to present at least one (1) valid ID for verification purposes.

• For parcel delivery: Our transport service provider will send a notification with the tracking number of your parcel. You may track your parcel here.
• For click and collect: You will receive an SMS notification once your order is ready to be picked up at the collection point.
• For truck delivery: Please ensure that the shipping address and local mobile number (+63) you provided are accurate as our transport provider will contact you on the day of the delivery. In addition, you will receive an SMS from our transport service provider to inform you of the arrival at your selected time and date. 

Note for truck delivery: Keep your lines open so our transport provider can call you on the day and time scheduled. If they cannot reach you, our delivery team will wait for a maximum of 15 minutes at your location (gate/entrance). If you cannot receive your order within that timeframe, this will be considered a failed delivery attempt. We may redeliver for a fee equivalent to the initial delivery fee paid.

*Please note that rescheduling deliveries are subject to schedule availability.

Please allow an extra 1-3 business days for processing time during major holiday seasons due to surges in orders.

4) How can I track my order?

To track your order, you may visit the following links:

• Track Parcel orders
• Track Truck orders
• Track Click & Collect orders

Please allow an extra 1-3 business days for processing time during major holiday seasons due to surges in orders.

5) What happens if I am not at home to receive my order?

For parcel delivery, there will be three delivery attempts before the order gets sent back to IKEA.

For truck delivery, please call us at  +63 8888 IKEA (4532) to reschedule a new delivery date. A re-attendance fee shall apply for the next delivery attempt.

6) What are the delivery restrictions I should be aware of?

Kindly ensure that relevant permissions are obtained from the building or residential management and necessary fees are secured for the chosen delivery date.

We are unable to deliver to addresses of cargo or freight forwarding companies due to the long waiting periods and access restrictions imposed by the cargo or freight forwarding companies. We shall cancel and refund any such orders.

7) How do I tell you about delivery restrictions?

Please call us at +63 8888 - IKEA (4532) for assistance.

8) How do I tell you that I require a drilling service for my purchase?

Drilling service is included for items that you have opted for assembly. 

1) Where are collection points and how much does click and collect cost?

At the moment we have collection points available at these locations:

1. IKEA Pasay City
2. Laguna
3. Cavite
4. Batangas
5. Pampanga
6. Zambales
7. Tarlac
8. Pangasinan
9. Baguio
10. Ilocos Sur
11. Ilocos Norte
12. Cebu
13. Iloilo
14. Davao del Sur
15. Misamis Oriental
16. Albay

Click & Collect for these locations are free. For more information, see the list of all collection points.

2) Will I be able to collect my order at the store?

Yes, you may collect your orders at IKEA Pasay City for free.

3) Can I make a purchase at the collection points?

Unfortunately, you can't make a purchase at our collection points. You can make a purchase in-store at IKEA Pasay City or visit IKEA.ph to place an online order. Learn more about Shopping at IKEA.

4) Can I switch my order to other delivery options if I could not reach the collection point on time? 

At the moment, customers can't change methods of receiving their order from click and collect to delivery. Kindly choose the nearest collection point if delivery is not available at your location.

5) Are there additional fees when collecting orders at the collection point?

For click and collect, orders that are not collected within 5 days will incur an additional charge of ₱20 (exclusive of VAT) per additional day.

6) Is there anything I should prepare prior to collecting my order at a collection point?

• Have your web order confirmation number and valid government-issued photo ID ready.
• Please ensure your vehicle is prepared for your order and follow the designated pick-up time slot.
• For 3rd party pick-up representatives/ couriers (ex. Lalamove, Grab, etc.) please make sure to provide the following to the authorized personnel for the proper releasing of C&C orders:
  • • Authorization letter (indicate the name of authorized personnel)
    • Printed or softcopy of your ID
    • Printed or softcopy of your web confirmation order 

1) How much would assembly service cost?

Assembly fee is 9% of the original product retail price for all other furniture that requires assembly.

The assembly fee is 2.5% of the original product retail price for sofas, sofabeds, armchairs and footstools. This service is only available for truck deliveries and is also inclusive of the installation of tip-over restraint for safety purposes.

Learn more about our Assembly service.

2) Can I organize a separate assembly trip after delivery?

Yes, you can organize a separate assembly. A call-out fee starting at ₱600 per order applies. Assembly service will be charged at 9% of the total product invoice value. Contact us for more information.

3) Can I book for an assembly during my in-store purchase at the store?

Yes, you may book an assembly service at the service desk counter. Learn more about our assembly service.

4) Is installation already included in my purchase?

Installation services are not included when you purchase kitchen systems, bathroom sets, and the SKYTTA sliding door system online. Please contact us or visit us in-store and talk to our co-workers in the Kitchen, Bathroom, or Bedroom department for further inquiries and information.

Learn more about our Installation service.

Keep your lines open so our transport provider can call you on the day and time scheduled. If they are unable to reach you, our assembly team will wait for a maximum of 15 minutes at your location (gate/entrance). If you are not available, this will be considered a failed service attempt. We may reschedule for a fee equivalent to the initial delivery fee paid.

Please note that rescheduling assembly is subject to schedule availability.

1) How do I amend my order?

No amendment can be done once the order and services are paid and confirmed. Please chat with us through WhatsApp for any further assistance.

2) How do I cancel my order?

No cancellation can be done once the order and services are paid and confirmed. Please chat with us through WhatsApp for any further assistance.

1) What do I do if an item from my online order is missing or defective?

Please chat with us through WhatsApp for assistance.

2) How do I return or exchange an item?

If you would like to return a product, please bring along a printed copy of the Official Receipt you received via e-mail after your purchase. Otherwise, we will not be able to process your requests; you may also chat with us through WhatsApp for assistance.

3) How soon will I receive my refund?

Refunds will be done via the original payment mode and may take up to 30 working days. Please note that the refund amount is subjected to the conditions of the products.

1) What are IKEA Family points?

Earn 1 IKEA Family point for every ₱1 spent at in-store, online, IKEA Restaurant, Bistro, or Swedish Food Market. Points are redeemable with a minimum of 200 points which is equivalent to ₱1. Kindly present, scan, or enter your membership ID number when making payments.

2) Once I subscribed to the IKEA Family membership, will I receive an IKEA Family card?

IKEA Family is digital-only. We’re making it easier for you to keep track of your membership details online, meaning we will not issue physical loyalty cards. IKEA Family can be accessed via eCard which can be linked to your mobile device via Apple Wallet or Android App for easier access.

3) Will I earn IKEA Family loyalty points from my online purchases?

Yes, you will earn 1 point for every ₱1 spent. Please indicate your IKEA Family membership number (16 digits) on the Address page as you are checking out. Your IKEA Family points will be credited seven (7) business days after delivery. Visit IKEA Family for more information.

4) Can I redeem IKEA Family points online?

IKEA Family points are only redeemable in-store.

5) Can I purchase IKEA Family product offers online?

IKEA Family product offers are only redeemable in-store.

6) What should I do if I key in the wrong IKEA Family card number or forgot to input it during checkout?

Please call us at +63 8888 - IKEA (4532) for assistance.

7) I need to replace or refund an item I purchased using my IKEA Family points. What should I do? 

If you would like to return a product purchased using your IKEA Family points, please bring along a printed copy of the Official Receipt you received via e-mail after your purchase. Otherwise, we will not be able to process your requests.

Please call us at +63 8888 - IKEA (4532) for any further assistance.

1) Where is the IKEA store?

Our IKEA store is located at:

IKEA Pasay City,
Marina Way, Mall of Asia Complex
Brgy. 76 Zone 10, CBP-IA
Pasay City, Metro Manila
Philippines 1300

2) What are the opening hours of IKEA store?

Our store opening hours are from 10 AM to 10 PM, Monday to Sunday

3) Can I get help to plan a room?

We offer an online planning tool that allows you to choose furniture to fit the exact measurements of the rooms in your home. Experiment with different combinations, swap things around, and try different styles until you’re satisfied with the result. You can view and print out the best options, with all the measurements. Click here to start planning.

4) What methods of payment can I use?

Our cashiers accept cash, credit cards, debit cards, IKEA gift cards, and IKEA Family points (instant redemption).

See our finance options.

5) Is there an Installment Payment Plan (IPP) option if I shop in the store?

Yes. We currently offer 0% interest Installment Payment Plans for 3 months with a minimum purchase of ₱10,000 and 6 months with a minimum purchase of ₱20,000, via BDO, HSBC, BPI, and Metrobank only.

6) Can I return items?

Yes, you can return new and unopened products within 365 days, together with your proof of purchase, for a full refund.  

We do not accept returns on plants, cut fabric, custom countertops and as-is products.  We are unable to refund or exchange your items if your merchandise is found to be modified from its original form when purchased, dirty, stained, or damaged.   Learn more about our Returns policy.

7) Why are items sometimes out of stock?

Every effort is made to maintain the availability of items shown in the catalog, brochures, leaflets, newsletters, website, and showroom, but due to popularity and supply issues, some products may not always be available. Generally, we can estimate when a product should be back in stock. Because IKEA products are manufactured throughout the world, there are sometimes circumstances that can cause delivery delays.

8) My furniture is missing a piece/hardware, how can I get it?

If you purchased your product from the IKEA store, we welcome you to bring your original receipt and assembly instructions to the Exchange and Returns counter and talk to our friendly Customer Service officers about the hardware you require.

9) Can I buy spare parts or hardware?

You can order screws, cam locks, dowels, and more for BILLY, HEMNES, POÄNG, MALM, and other IKEA products, in the Spare parts order page. For more information, kindly visit our Customer Service page.

10) How can I have large items delivered?

Most IKEA products are flat-packed, making them easy to transport. The IKEA store offers a home delivery service if you prefer. Delivery is not included in the product price.

Learn more about Delivery.

11) What if I want to have the products assembled?

IKEA products are generally easy to assemble and require no special tools. If you prefer, we can refer you to a reputable, reasonably priced assembly company that can come to your home to assemble and install our products.

Learn more about Assembly and appropriate rates.

12) How can I purchase IKEA Gift Cards?

If you can't decide what to buy friends or family, let them decide with the IKEA Gift Cards. It is especially handy for holiday gift-giving, wedding and housewarming gifts. You can purchase IKEA Gift Cards at our store checkout counters.

Learn more about IKEA Gift Cards.

13) Where are IKEA products sourced?

More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high-quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate takeaway. All of our products are labeled "Design and Quality, IKEA of Sweden."

Find out more about how we sustainably source materials.

14) Does IKEA have support for PWD shoppers?

To make shopping more convenient and comfortable for PWD (Person with disabilities) shoppers, we provide:

• Privilege parking lots for PWD
• The loan of wheelchair services
• Wheelchair-accessible restrooms
• Wide pathways in the store for easy maneuver for those using wheelchairs

15) Are pets allowed in-store?

Unfortunately, pets, except service dogs, are not allowed in-store.

16) Do you have an appropriate area to breastfeed?

Yes

17) Where can I park during my visit?

Parking is available in the following areas:

• MOA Square (where the IKEA building is located)
• SMX Convention Center
• MAAX Building
• SM Mall of Asia South Parking (right across the IKEA building)

18) How much is the parking fee?

The parking fee is P50 for the first 3 hours and an additional P10 for every succeeding hour. The parking fee is paid to SM parking services.

19) Where is the store entrance located?

The store entrance is located at MOA Square level 2. You may take the link bridge that connects Mall of Asia (south wing) to IKEA.

20) How do I bring my purchases home?

You may opt for a delivery service after checkout at Level 3 or pick up your merchandise at the designated loading zones in the MOA Square carpark. Please be reminded that you cannot take trolleys outside IKEA. 

21) What is the allowable height of vehicles in IKEA Pasay City parking?

Vehicles to enter the parking area of IKEA Pasay City must not exceed the maximum height limit of 1.80 meters vertical clearance. 

You can avail of senior citizen or PWD discount when you purchase eligible articles through our IKEA.ph website, and through the physical store.

For online purchase, kindly contact our customer contact centre at +63 8888 - IKEA (4532)

For store purchase, kindly present your booklet and ID upon payment at the checkout counter.

If you have other questions regarding Senior Citizen or Persons with Disability Discount, kindly contact our customer contact centre at +63 8888 - IKEA (4532) for further assistance.

Who is eligible for the 5% discount?

The 5% discount is available for senior citizens aged 60 and above and individuals with disabilities who possess a valid Senior Citizen ID or Persons with Disability (PWD) ID card issued by the local government.

Why do only senior citizens get the 5% discount?

The 5% senior citizen discount recognizes their contributions, aids in retirement expenses, and promotes well-being. It also extends to eligible individuals with disabilities, addressing their unique challenges.

What item is eligible to get the 5% discount?

The discount applies to the following products:

• Candles
• Batteries
• Bulbs

How do I prove my eligibility for the discount?

 Senior citizens must present their Senior Citizen ID card, while persons with disabilities should show their PWD ID card together with the discount booklet to avail of the discount.

What types of disabilities are considered eligible for the discount?

The discount is applicable to individuals with various disabilities, including physical, sensory, cognitive, and intellectual disabilities. Proper documentation such as a PWD ID card will be required.

Can the discount be combined with other promotions or offers?

The 5% discount cannot be combined with other ongoing promotions or offers. It is usually applied to the regular price of the item or service.

Do I need to renew my eligibility documentation regularly?

Yes, Senior Citizen ID cards and PWD ID cards should be renewed periodically as required by the local government. Maintaining up-to-date documentation is essential to continue availing of the discount.

Can I use the discount for online purchases?

The availability of the discount for online purchases may vary. Please download the PDF file for the latest product listing or contact customer support for more information.

How often can I use the discount?

The discount can be applied to each eligible transaction.

What should I do if I face issues while trying to avail the discount?

If you encounter any difficulties applying the discount, please contact our customer contact center for further assistance. They will guide you through the process.

Is the discount transferable to family members or friends of eligible individuals?

The discount is intended for the eligible individual and is not transferable to others.

Can businesses or groups qualify for the discount?

The discount is typically aimed at individual customers. Special arrangements might be possible for group or business-related inquiries. Please contact our customer contact center for further assistance.

Is there an expiration date for this discount program?

The duration of the discount program may vary. Please refer to our official communication channels or contact customer support to learn about any expiration dates or changes to the program.

Is the discount valid for prior purchases?

The discount is typically not applicable to purchases made before the discount's implementation.

Is the discount applicable to wholesale/bulk purchases?

Discounts on wholesale/bulk purchases might have different terms. Please contact our customer contact center for further assistance.

Is the discount applicable to delivery charges?

The discount applies only to eligible products/services and not to delivery charges.

Can family members use my discount?

Discounts are non-transferable and applicable only to the eligible individual.

Can the discount be redeemed for cash?

Yes, the discount holds cash value and can be exchanged for cash or other forms of compensation (Gift card, Gcash, or Maya e-wallet load). It can only be applied to eligible purchases.

1) What is the cost of parcel in-store delivery? 

Parcel delivery starts at ₱40.

2) What is the maximum order in weight and size?

• Maximum parcel weight at 40kg.
• Purchased items should not exceed 2.1 meters (210cm).
• Size of parcel box (mm)
  Inner Dimension: 994 mm (L) x 344 mm (W) x 388 mm (H)

3. How can I track my parcel delivery?

Our transport service provider will send a notification with the tracking number of your parcel. You can track your parcel orders on the Track your order page.

4. My purchase needs an assembly, can I include this in my parcel in-store delivery?

Customers' purchases that require assembly need to select truck delivery. 

5. Can I include live plants in my parcel order?

Live plants cannot be added in the parcel order.

6. Where is the service located in-store?

This service is available through i-Counter located in Showroom & Self-serve areas. 

1. Where is IKEA Planning Studio?

IKEA Planning Studio is located at Level 4 IKEA Pasay City.

2. What are the operating hours of IKEA Planning Studio?

Mon - Sun: 10:00 a.m. - 10:00 p.m.
Last Planning time: 8:00 p.m.

3. What services are available at IKEA Planning Studio?

The IKEA Planning Studio provides a one-stop solution including;
- Planning consultation for Kitchen, wardrobe, storage & bathroom
- Consultation on IKEA services (Picking, Delivery & Assembly, Measurement and Installation services).

4. Do I have to book an appointment? 

 For kitchen planning, please pre-book 7 days in advance via IKEA.ph
- Walk-ins are welcome for other ranges.

5. How much does a consultation cost?

Planning consultation is free! Please make sure to bring your measurements, blueprints (if any), and any other helpful resources prior to your visit. For kitchen planning, please book an appointment at least seven days before your consultation. 

6. Does the Planning Studio provide interior design services? 

The Planning Studio allows you to plan several areas of your home with the support of a specialist. This is not an interior design service - please make sure to bring your measurements and blueprints (if any) before you visit. 

7. What payment methods are accepted at IKEA Planning studio?

You can pay for products and services with our major credit & debit cards, e-wallets and installment payment plan. You may visit our Payment options for the complete list of payments accepted. Payment can be made in the Planning Studio. Cash payment can only be made at checkout counters.

However, IKEA Gift Cards can only be used to purchase products. 

8. How should I prepare for my planning appointment?

Prior to your first appointment, you will need:

1. Room dimensions and measurements of the space you want to furnish. Record measurements of height, width, and depth as well as positions/dimensions/locations of electrical outlets, doors, windows, plumbing, etc. 
2. Blueprint (if any) and pictures of the planning space.
3. Confirmation that walls are plumb and corners are square.

Important: Your existing kitchen will have to be dismantled prior to installing your IKEA kitchen. Hanging cabinets and high cabinets can only be installed on concrete, brick, block wall, or similar.

9. Can you come to my home and help me with planning?

In-home planning service is not available. You can only book an appointment for an in-store kitchen planning service or inquire in-store at Level 4, Planning Studio at IKEA Pasay City for wardrobe, storage & bathroom planning.

10. What are the serviceable areas for installation & assembly?

Kitchen planning is available in Metro Manila, Metro Cebu, Metro Davao, Albay, Negros Occidental, Misamis Oriental and select towns and cities in the Greater Manila Area. 
For storage and wardrobe, assembly is also available wherever our transport services can reach.

1) How can I request for a VAT refund?

We have VAT Exemption on purchases of Diplomats (Resident Foreign Missions, their Qualified Personnel and the Dependents of the Latter) and VAT Zero-rating Sales on PEZA or free port company (applicable only if used in the registered project or activity by registered business enterprises) upon presentation of the required documentary requirements.

2) What are the requirements for a zero-rated sale to a PEZA company?

1. PEZA VAT Zero-Rated Certificate/Certificate of Available Incentives.

2. Certification confirming that the goods purchased will be directly and exclusively used in the registered project or activity by the purchasing company. If it turns out such statement is false, incorrect or inaccurate and the tax authorities find Ikano liable for VAT and corresponding penalties as a result of Ikano’s reliance on such Certification, Ikano can claim against purchaser any additional tax, surcharge, interest and any other penalties imposed by the BIR.

3. Delivery to a PEZA location.

1) Why am I required to change my IKEA profile password?

You are required to change your password for your IKEA Profile account since we are currently upgrading our login backend system. You will need to change your password as a one-time activity.

2) How can I reset my password?

On the login page, click "Forgot your password?" and enter your email. You will then receive a new password in your inbox.

3) I'm trying to reset my password, but why am I unable to proceed? 

At IKEA, we make it a requirement for your passwords to be strong and meet certain complexity criteria. This ensures your accounts remain secure.

In order to successfully reset your password, the password must meet the following criteria:

1. 8-20 characters
2. No more than 2 identical characters in a row
3. A lowercase letter (a-z)
4. An uppercase letter (A-Z)
5. Number or special character

4)  Why have I not received a password reset email after clicking on 'Forgot Password'?

A password reset email with your Temporary Password will be sent to your email ID within 5-10 minutes of you clicking the 'Forgot Password' button. Sometimes, the email may land in your Junk or Spam folder. If you don't see the email in 5-10 minutes, please call us at +63 8888 - IKEA (4532) for any further assistance.

5) My account is locked due to multiple incorrect password entries (I have entered my old password multiple times or this is after resetting my password, I've tried to log in multiple times without successfully logging in). How do I unlock my account?

Please call us at +63 8888 - IKEA (4532) to unlock your IKEA account.

6) What happens after I change my IKEA Profile password?

After you’re done changing your account password, you should be able to log in and access your profile details and shop as usual. 

7) What happens to the products saved in my Shopping Cart, Favorites List, and Planners when I reset my password?

Please be assured that all your products saved in your Shopping Cart, Favorites lists and Planners will remain unaffected. You may continue to shop as usual after resetting your password. 

8) Is it possible to shop without logging in and resetting my Password?

Yes, you may proceed to shop without logging in and resetting your password, as a Guest user. You may come back anytime later to reset your password as a one-time activity when you want to log in.

1) Who owns the IKEA concept?

IKEA retailing, with its Swedish roots, is based on a franchise system. Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA Concept. IKEA stores are operated by a number of different franchisees in over 50 countries.

2) Can I distribute IKEA products?

The IKEA experience is more than just products; it is a retail concept. For the concept to work, it is necessary to have all aspects in place. Therefore, IKEA products are sold only in IKEA stores franchised by Inter IKEA Systems B.V.

3) How can I become a franchisee?

IKEA products are sold solely in stores operating the IKEA Retail System - franchised by Inter IKEA Systems B.V. of The Netherlands.

Franchises are granted by Inter IKEA Systems B.V. as part of a detailed expansion plan. Serious applicants are carefully researched and evaluated, and franchises are granted only to companies and/or individuals with strong financial backing and a proven record in retail.

Serious inquiries (please include all relevant information) may be sent or faxed to:

Inter IKEA Systems B.V.
Olof Palmestraat
1NL-2616 LN Delft,
The Netherlands
Attn: Franchising
Fax: +31 15 215 38 38

4) What is the IKEA Group?

The IKEA Group is a private group of companies owned by a charitable foundation in The Netherlands. The IKEA Group is active in developing, purchasing, distributing, and selling IKEA products. The IKEA group is the biggest group of franchisees operating over 100 IKEA stores. The Management Services to the IKEA Group are provided by IKEA International A/S in Humlebaek, Denmark.

5) How can I find out about job opportunities within IKEA?

If you are out-going, dedicated, customer-service orientated, and interested in working as part of a team, you are invited to see our job openings.

1) How do I check stock availability

You can check the stock availability on the website by referring to the guide here.  Or, you may also chat with us through WhatsApp for assistance. Chat support is open from Monday - Sunday between 10 am - 10 pm. Every effort is made to maintain the availability of items shown in the catalog, but due to popularity and supply issues, some products may not always be available.

Every effort is made to maintain the availability of items shown in the catalog, but due to popularity and supply issues, some products may not always be available.

¹Opening hours may vary in accordance with IATF restrictions.

2) What settings or software do I need on my computer to view the IKEA site?

The IKEA site works with all commonly used browsers, on both PC and Mac.

3) What information is collected about me when I visit the site?

We do not require any information to obtain access to any part of our site unless specifically stated. We may ask for specific information in order to provide our service to you. Information requested may include name, title, company, address, e-mail address, and phone number.

We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser. These cookies will be automatically deleted after you leave the site.

Learn more about our Cookie policy and Privacy policy.

4) What do I do if I experience an error on the website?

If you experience any issue during your visit to our website, please upgrade to the latest version of the browser. Or, contact us for further assistance.

5) Can I find all IKEA products on this site?

This site features hundreds of IKEA products as a way of demonstrating the breadth and depth of our product range; however, this is only a small portion of IKEA’s complete product range. Each store carries a much larger selection. 

6) Is IKEA website profile different from IKEA Family profile?

Yes, we would like to remind you that your IKEA Family log-in details are different from your log-in details at the IKEA website.

To create an account, sign up here. To create an IKEA Family account, sign up here.

1) How do I download IKEA Shopping app?

You can download the IKEA Shopping app for free via Google Play (Android) or Apple App Store (iOS). 

2) Is IKEA Shopping app compatible with my phone? 

The IKEA Shopping app works on both Android and Apple devices. For the best experience, ensure your device meets these minimum system requirements, version 6.0 for Android and iOS 11 for Apple users. 

3. Can I make a purchase via IKEA Shopping app?

Yes, you can make a purchase using the IKEA Shopping App. Check out this quick guide on how to shop via the IKEA Shopping app.

4. How do I use IKEA Shopping app?

In IKEA Shopping app, you can browse the range, check on the stock availability, purchase the available products, and others. Please click here for our guide on how to use the IKEA Shopping app.

5. How do I check stock availability in IKEA Mobile app?

You can check the stock availability on the app by referring to the guide here. You can also call our Customer Contact Center at +63 8888 IKEA (4532). Lines are open from Monday - Sunday between 10 am – 10 pm.

Every effort is made to maintain the availability of items shown in the catalog, but due to popularity and supply issues, some products may not always be available.

6. Where can I see the latest product and food offers in-store?

To see the latest in-store campaigns and offers, simply click the Offers & Promotions on the home screen of the IKEA Shopping app. 

7. Who do I contact if I experience an error on IKEA Shopping app?

Please contact the Customer Contact Center at +63 8888 IKEA (4532) if you experience an error on our IKEA Shopping app. Lines are open from Monday - Sunday between 10 am – 10 pm. You can also write to us at customerservice.ikeaph@ikano.asia for assistance. 

8. Can I apply for job availability via IKEA Shopping app?

No, unfortunately you can't apply for job availability via the IKEA Shopping app. However, you may click here to see our latest job opportunities.

9. Why is the mobile app not loading?

Please ensure to select the country (Philippines) and language in Settings to start shopping from your mobile app.