Please refer to the product label colour:
- Red: Indicates in which area of the store you can collect the item.·
- Yellow: To reach out to an IKEA coworker to assist in generating your Sales Order.

You can coordinate with a coworker the delivery service if the item you want is not available in store or you cannot take it with you at the moment.

2. How does the In-Store Delivery Service work?

If the product you want is in our warehouse or you simply want us to deliver it to your door, please coordinate the delivery with a coworker so you can choose the date and time slot to receive the order at your home or delivery address. Learn more about our delivery service here.

How to buy online?

1. How to make a purchase on ikea.mx?

These are the general steps of the shopping experience with us:

Choose the product, add it to the shopping cart and adjust the quantity.
Enter your shipping and billing information (registered address of your bank card).
Choose the payment method and make the payment.
If the transaction was successful, you will receive a confirmation email.
In case of a payment error, you can contact the IKEA Customer Care Centre through any of our official channels.

2. Why are there products on the site that I cannot buy online?

Most IKEA products are available in our online store. However, only products that are in stock will have an "ADD TO CART" button.

here.

"}]}]}}">

3. Are the online prices the same as in the store?

The price of our products online will normally be the same as in-store. However, occasionally there may be price differences when there are store exclusive promotions or online exclusive promotions.

4. How can I place a corporate or large volume order?

For corporate orders, please contact us by email ikeaparatunegocio@ikano.mx or call to IKEA Customer Care Centre 55 8310 8310 for more information.

For kitchen, bathrooms, closets, etc. planning services, you can consult for more information and make an appointment at any of our stores here.

Online payment methods.

What payment methods are accepted online?

You can pay with Visa, MasterCard and American Express. You can also make your purchases with PayPal.

Cards issued abroad may have additional security filters, we recommend you make the payment through PayPal.

2. Do you offer financing options?

Yes, click here to see our financing options.

Home delivery

What is the shipping cost?

- Parcel Service – From $ 150 up to $ 250 per order.

Order less than 24 kg, with maximum dimensions of:
Length: 1.75 m.
Width: 70 cm.
Height: 43.5 cm.
Diameter: 40 cm.

Parcel service cost will depend on the total weight of your order, with three different prices:

Up to 5 kg = $ 150 pesos
From 5 kg up to 15 kg = $ 200 pesos
From 15 kg up to 24 kg = $ 250 pesos

The final cost to be paid for parcel service will be shown during checkout process.

Truck Delivery - $ 600 per order.

Deliveries within Mexico City and Estado de México, Aguascalientes, Campeche, Coahuila, Colima, Chiapas, Guanajuato, Guerrero, Hidalgo, Jalisco, Michoacán, Morelos, Nayarit, Nuevo León, Oaxaca, Puebla, Querétaro, Quintana Roo, San Luis Potosí, Tlaxcala, Tabasco, Veracruz, Yucatán, Baja California Norte, Baja Califronia Sur, Chihuahua, Durango and Sinaloa.

Applies to orders with furniture and/or bulky items, with dimensions larger than those established for parcel service. Click here for IKEA service details.

- Click & Collect
  Collect your order at IKEA Oceania, IKEA Guadalajara Expo or IKEA Puebla - $100 per order.
  Collect your order at other locations in Mexico City - $250 per order.
  Find out how it works here.

here</a>.\n4. Can I order online and pick up from a store?\nWith our Click and Collect service, you can make your purchase online and pick it up at the IKEA store of your choice.\n5. What happens if I am not home to receive my order?\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Parcel Service Our delivery service provider may call you before each delivery attempt until 3 attempts are completed. If you were unable to receive your order on any of the attempts, your order will be returned to our warehouse and refunded to the same method of payment, please call the IKEA Customer Service Centre at 55 8310 8310 for assistance.</li>\n</ul>\n</li>\n</ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Truck Delivery If you were unable to receive your order on the date you chose when you made your purchase, please call the IKEA Customer Care Centre at 55 8310 8310 for follow-up. A fee may apply for the next delivery attempt.</li>\n</ul>\n</li>\n</ul>\n6. Will I be notified prior to delivery?\nYes, for parcel service and truck delivery, you will receive an email on the day the order is shipped to the delivery route. In addition, our transportation service provider may send you notifications via email. We kindly ask you to keep in touch with the means of contact you registered at the time of purchase.\n7. How can I know the status of my order?\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Parcel Service If your order was shipped with FedEx, click<a href=https://www.ikea.com/"https://www.fedex.com/es-mx/tracking.html/" rel=\"nofollow noopener noreferrer\"> here</a> to view the status of your order.</li>\n<li>Truck Delivery Click <a href=https://www.ikea.com/"https://mxtnt.y3technologies.com/trackikeamx//" rel=\"nofollow noopener noreferrer\">here</a> to view the status of your order. If you are experiencing issues tracking your order on our website, please contact the IKEA Customer Care Centre at 55 8310 8310.</li>\n<li>Click & Collect Click <a href=https://www.ikea.com/"https://mxtnt.y3technologies.com/trackikeamx//" target=\"_blank\" rel=\"nofollow noopener noreferrer\">here </a>to track your order status.</li>\n</ul>\n</li>\n</ul>\n "}]}]}}">

2. When will I receive my order?

Parcel Service

Shipping takes from 5 to 19 business days after you place your order.

Truck Delivery
We strive to deliver on your preferred delivery date; if there are any changes you will be notified by call or email.

3. Where are deliveries made?

Before you buy check our delivery zones. These include CDMX, Puebla and Tlaxcala. As well as some municipalities in Estado de México, Hidalgo, Jalisco, Morelos, Querétaro, Coahuila, Nuevo León, Guanajuato, San Luis Potosí, Yucatán, Veracruz, Quintana Roo, Oaxaca, Aguascalientes, Colima. For more information, click here.

4. Can I order online and pick up from a store?

With our Click and Collect service, you can make your purchase online and pick it up at the IKEA store of your choice.

5. What happens if I am not home to receive my order?

Parcel Service
Our delivery service provider may call you before each delivery attempt until 3 attempts are completed. If you were unable to receive your order on any of the attempts, your order will be returned to our warehouse and refunded to the same method of payment, please call the IKEA Customer Service Centre at 55 8310 8310 for assistance.

Truck Delivery
If you were unable to receive your order on the date you chose when you made your purchase, please call the IKEA Customer Care Centre at 55 8310 8310 for follow-up. A fee may apply for the next delivery attempt.

6. Will I be notified prior to delivery?

Yes, for parcel service and truck delivery, you will receive an email on the day the order is shipped to the delivery route. In addition, our transportation service provider may send you notifications via email. We kindly ask you to keep in touch with the means of contact you registered at the time of purchase.

7. How can I know the status of my order?

Parcel Service
If your order was shipped with FedEx, click here to view the status of your order.

Truck Delivery
Click here to view the status of your order. If you are experiencing issues tracking your order on our website, please contact the IKEA Customer Care Centre at 55 8310 8310.

Click & Collect
Click here to track your order status.

Click and Collect at our Collection Points.

1. If I choose to pick up my order at the collection point, is there a charge?

Yes, the click and collect service has a cost. If you pick up your order at IKEA Oceania, IKEA Guadalajara Expo or IKEA Puebla it has a cost of $100 per order. If you selected a Collection Point outside our stores, it has a cost of $250 per order.

2. How do I know if my order is already at the Collection Point?

When your order is ready to be picked up, you will receive an SMS or email with instructions on how to collect your order. Please check your spam folder as well.

3. How long do I have to pick up my order?

Once you receive the notification you have 3 calendar days to pick up your purchase. For example, if you receive the confirmation email on Monday, you have until Thursday to pick it up at the Collection Point you selected at the time of your purchase.

here. /n/n

6. What happens if I could not pick up my order on time?\nContact the IKEA Customer Care Centre at 55 8310 8310 from Monday to Sunday 9:00 a.m. to 9:00 p.m. or go to the Customer Service area at IKEA Oceania, IKEA Guadalajara Expo or IKEA Puebla. \n7. What do I do if I did not receive the delivery confirmation email?\nPlease contact the IKEA Customer Care Centre at 55 8310 8310 from Monday to Sunday 9:00 a.m. to 9:00 p.m. to assist you with your order status.\n8. What can I do if the order does not fit in my car?\nIf you collected it at our IKEA stores, we have a home delivery service operated by a third party (with additional cost). For more information, please contact IKEA Oceania, IKEA Guadalajara Expo or IKEA Puebla Customer Service."}]}]}}">

4. What do I need to pick up my order?

For picking up at IKEA Oceania, please provide the QR code or the numerical code that was sent to you by email, order number and official ID. If you did not receive it, you can contact the IKEA Customer Care Centre at 55 8310 8310 from Monday to Sunday 9:00 a.m.- 9:00 p.m. or head to the IKEA Oceania Customer Service Area located on the second level of the store.

For IKEA Puebla or the Collection Points outside the stores, you only need to provide your order number and official ID.

5. What are the collection point hours?

Collection Point at IKEA Puebla.
Monday to Sunday from 10:00 to 22:00

Collection Point at IKEA Oceania.
Monday to Sunday from 11:00 to 22:00

Collection Point at IKEA Guadalajara Expo
Sunday to Thursday from 11:00 to 21:00
Friday & Saturday from 11:00 to 22:00

Other Collection Points.
Check schedules, here.

6. What happens if I could not pick up my order on time?

Contact the IKEA Customer Care Centre at 55 8310 8310 from Monday to Sunday 9:00 a.m. to 9:00 p.m. or go to the Customer Service area at IKEA Oceania, IKEA Guadalajara Expo or IKEA Puebla.

7. What do I do if I did not receive the delivery confirmation email?

Please contact the IKEA Customer Care Centre at 55 8310 8310 from Monday to Sunday 9:00 a.m. to 9:00 p.m. to assist you with your order status.

8. What can I do if the order does not fit in my car?

If you collected it at our IKEA stores, we have a home delivery service operated by a third party (with additional cost). For more information, please contact IKEA Oceania, IKEA Guadalajara Expo or IKEA Puebla Customer Service.

Track my order

How can I track my order?

Parcel Service
If your was shipped with FedEx, click here to view the status of your order.

Truck Delivery
Click here to view the status of your order. If you are having difficulties tracking your order on our website, please contact the IKEA Customer Care Centre at 55 8310 8310. If your order was shipped with FedEx, click here to view the status of your order.

Assembly and installation

What is the cost of the furniture assembly service?

Assembly cost is at $1,000 per order. This service is available for Truck Delivery items and includes the anchor to the wall for safety reasons (click here for more information). However, this service does not include electrical installation, plumbing and other drilling services. Click here for service details.

2. Can I order furniture assembly service after placing my order?

The assembly service can only be added at the time of purchase or after your purchase at the physical stores. If you need advice on how to read the assembly manual, you can contact us at the IKEA Customer Care Centre at 55 8310 8310.

3. How does the assembly service provided by Laboro work?

Laboro is our official commercial partner who can support you with the assembly service of your IKEA furniture. This service is purchased directly from the Laboro website and is subject to their terms and conditions, rates and coverage areas. Check the information directly here.

4. What happens if the third party detects damage on my order during assembly?

During assembly, if the specialist detects damage or shortages of your product, please contact us at the IKEA Customer Care Centre at 55 8310 8310.

Spare Parts

1. How does this service work?

At IKEA we seek to offer our customers the possibility of obtaining additional spare parts if necessary. Spare parts are screws, bolts, nuts, washers, etc. that allow the correct assembly and operation of the product.

2. Can all spare parts be ordered with this service?

No, it is only possible to order the components that you can find at IKEA.mx. To do this please obtain the part number found in the product assembly manual. Alternatively, you can search for the product on IKEA.mx and download a copy from the product information page.

3. Is it possible to order furniture pieces (such as shelves, drawers, etc.) through this service?

No, this is only for spare parts for the assembly of the furniture, such as screws, nuts, etc. For more information click here.

4. Can spare parts be ordered for discontinued items?

Yes, if these components are available in our Spare Parts Portal.

5. Is there a limit to the number of spare parts I can order?

The limit is 30 pieces per order if ordered online, if you require more pieces, please reach out to the Customer Service area in IKEA stores.

6. How long will it take to receive the spare parts?

Deliveries are made through Correos de México (Mexico Postal Service), so the estimated delivery time is up to 60 days and depends entirely on the Postal Service.

7. Is there a shipping fee?

It is free of charge, however, import fees or related costs may apply as the parts are shipped from Slovakia. You will be notified directly by the Postal Service if needed and they will inform you of the steps to follow and the costs.

8. Can I track my order?

You cannot track in real time, but you are able to check if your order has been shipped through the link you received in your order confirmation email.

Modification of online purchase

1. Can I make changes to my order?

Changes cannot be made after the order has been paid for and confirmed. However, please call the IKEA Customer Care Centre at 55 8310 8310 for assistance.

2. How can I cancel my order?

Cancellations are not possible once the order has been paid and confirmed. However, please call the IKEA Customer Care Centre at 55 8310 8310 for assistance.

Return and refund of online purchases

What can I do if there is a missing item in my order?

If your order has a missing item, please contact the IKEA Customer Care Centre by phone at 55 8310 8310 or email servicioclientesikea@ikano.mx for assistance within 5 calendar from the delivery date.

2. How can I return an item?

If you need help with an exchange or return, you can send us a WhatsApp message to 56 3548 4729 to help you with the process. You will be assisted by an interactive menu that will ask you for information such as, order number and pictures of the item, then, you will be transferred to an agent who will help you with the next steps.

Click here for our Exchange and Returns Policy.

3. How long does the reimbursement process take?

Refunds will be made to the original payment method and may take up to 15 business days after we have receivde the returned product. The amount of the refund is subject to the condition of the products. The number of days to process the refund may vary depending on your bank. Check here for our Exchange and Returns Policy.

IKEA Family

To visit the IKEA Family website and see all the information about the program click here.

1. Once I register in the program, will I receive an IKEA Family card?

Once you join the IKEA Family loyalty program, you'll get a digital card that you can use at IKEA's physical and online stores.

2. How do IKEA Family points work?

Every $1 peso spent at the IKEA store equals 1 IKEA Family point. Points earned in the current year will expire 1 year later on December 31, depending on the year IKEA Family points are earned.

Example: Points earned on July 15, 2024 will expire on December 31, 2025.
Points earned on December 31, 2025 will expire on December 31, 2026.

3. What can I get with my IKEA Family points?

Every 1,000 points earned will be translated into $10 pesos that can be used as payment method when buying products at any IKEA Mexico store (purchase of services and gift cards are not applicable with IKEA Family points).

For more information on IKEA Family Loyalty Program, click here.

How can I share my IKEA experience?

If you want to share your experience with our services, in-store, about our website or mobile app, please click here to enter our feedback portal. You will be able to share all the details about your experience.

Important: If you have any concerns that need immediate attention, please contact us.

IKEA stores

1. Where is the IKEA store?

IKEA Oceania is located at Av. del Peñon 355, Moctezuma 2.a Sección, Venustiano Carranza, C.P. 15530 Mexico City.

IKEA Puebla is located in the Vía San Ángel shopping Centre, Av. Atlixcáyotl 1504, Reserva Territorial Atlixcáyotl, C. P. 72197, Puebla, Puebla.

IKEA Guadalajara Expo is located at Av. Adolfo López Mateos Sur 2121, Rinconada del Sol, 45055 Zapopan, Jal.

2. What are the service hours?

Please find the opening hours on the IKEA Oceanía, IKEA Guadalajara Expo IKEA Puebla pages.

3. Can you help me plan a room?

We offer planning tools that allow you to choose furniture that fits the measurements of your home. You can experiment with different combinations, move things around the room and try different styles until you are satisfied with the result.

You will be able to see and print the designs, with all the measurements. Click here to get started. You can also visit any of our IKEA stores to have our coworkers to help you plan.

4. What is the cost of home delivery and furniture assembly?

In our IKEA stores you can choose one of the following options if needed:

Parcel delivery $100

Truck delivery $600

Assembly service $ 1000

Please inform our coworkers about the services you need, before you pay for your order.

Click here to read more about our services.

here to view our Return and Exchange Policy.\n6. Why are some products out of stock?\nWe strive to maintain availability of products displayed in the catalog, brochures, newsletters, website and furniture section, however due to popularity and/or supply issues, some products may not be available for a period of time. IKEA products are manufactured all over the world, which is why sometimes there are circumstances that cause delays.\n7. What payment methods do you accept?\nYou can pay with cash, Visa, MasterCard, American Express, selected food coupons cards (eg. SiVale), IKEA Gift Cards and IKEA Family points.\n8. How can I buy IKEA gift cards?\nIf you can't decide what to buy for your family or friends,you can gift them with the IKEA gift card for them to select their desired furnishings. It is perfect for special occassions such as weddings, birthdays, Christmas, or housewarmings. Click<a href=https://www.ikea.com/"https://www.ikea.com/mx/en/customer-service/ikea-gift-cards-pub75e31461//"> here</a> to read more.\n9. My product has a missing part; how can I get it?\nHead to the IKEA store, pick same the product in the store and present your purchase receipt together at the Customer Service area where our team will assist you. Subject to availability and review of each case.\n10. Does the store have facilities for shoppers with physical disabilities?\nTo make the shopping experience more comfortable, we have:\n<ul>\n<li>Designated parking spaces near the store entrance.</li>\n<li>Wheelchair loan service.</li>\n<li>Wheelchair accessible restrooms.</li>\n<li>Wide aisles in the store to facilitate manoeuvring for wheelchair users.</li>\n</ul>\n 11. How can I take large products home?\nMost IKEA products come in flat packaging, making them easy to transport. IKEA stores offer home delivery service if you prefer, subject to delivery cost. Click <a href=https://www.ikea.com/"https://www.ikea.com/mx/es/customer-service/services/delivery//">here for more information.\n "}]}]}}">
5. Is it possible to return items?

Yes, you can change your mind at IKEA! Bring your items unassembled and in their original packaging along with your receipt and payment method within 365 days of purchase to receive your refund.

Please note that we are unable to receive items that have been assembled or damaged after they leave the IKEA store. Click here to view our Return and Exchange Policy.

6. Why are some products out of stock?

We strive to maintain availability of products displayed in the catalog, brochures, newsletters, website and furniture section, however due to popularity and/or supply issues, some products may not be available for a period of time. IKEA products are manufactured all over the world, which is why sometimes there are circumstances that cause delays.

7. What payment methods do you accept?

You can pay with cash, Visa, MasterCard, American Express, selected food coupons cards (eg. SiVale), IKEA Gift Cards and IKEA Family points.

8. How can I buy IKEA gift cards?

If you can't decide what to buy for your family or friends,you can gift them with the IKEA gift card for them to select their desired furnishings. It is perfect for special occassions such as weddings, birthdays, Christmas, or housewarmings. Click here to read more.

9. My product has a missing part; how can I get it?

Head to the IKEA store, pick same the product in the store and present your purchase receipt together at the Customer Service area where our team will assist you. Subject to availability and review of each case.

10. Does the store have facilities for shoppers with physical disabilities?

To make the shopping experience more comfortable, we have:

Designated parking spaces near the store entrance.

Wheelchair loan service.

Wheelchair accessible restrooms.

Wide aisles in the store to facilitate manoeuvring for wheelchair users.

11. How can I take large products home?

Most IKEA products come in flat packaging, making them easy to transport. IKEA stores offer home delivery service if you prefer, subject to delivery cost. Click here for more information.

About IKEA

1.Who owns the IKEA concept?

The IKEA concept, along with its Swedish roots, is based on a franchise system. Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA concept. IKEA stores are operated by different franchisees in 29 countries.

2. Can I distribute IKEA products?

The IKEA experience goes beyond just products, it is a retail concept. For the concept to work, it is necessary to have all aspects in place. That's why IKEA products are only sold in IKEA stores that are franchised by Inter IKEA Systems B.V.

3. How can I become a dealer?

Potential IKEA franchisees are evaluated by Inter IKEA Systems B.V. If selected, a contract is signed to secure the franchisee's right to operate an IKEA store and/or other sales channels in accordance with the IKEA franchise system.

Today, all IKEA stores (except the IKEA Delft store in the Netherlands, which is owned by Inter IKEA Systems B.V.) operate under a franchise agreement. Inter IKEA Systems B.V. is the owner of the IKEA concept and the IKEA franchisor worldwide.

4. What is the IKEA Group?

The IKEA Group is a privately held group of companies owned by a charitable foundation in the Netherlands. The IKEA Group is active in developing, purchasing, distributing, and selling IKEA products. The IKEA Group is the largest franchise group operating more than 100 IKEA stores. The IKEA Group's administrative services are provided by IKEA International A/S in Humlebaek, Denmark.

5. What is the IKEA vision and business idea?

Our vision is to create a better everyday life for the many people: for our customers, but also for our employees and for the people who work with our suppliers. While our vision tells us why we exist, our business idea tells us what we want to achieve. For anyone who has visited IKEA, our business idea is obvious: "To offer a wide variety of functional, well-designed and affordable home furnishing products for most people".

6. How can I find out about job opportunities with IKEA?

If you are dedicated, customer service oriented and interested in working as part of a team, you can view a list of available jobs and apply by visiting our jobs tab here.

7. How does IKEA address environmental conflicts?

Together with our employees and customers, we face the challenges of unsustainable consumption, climate change, and growing inequality. Fortunately, our size and scope mean that the actions we take can really make a difference.

IKEA Profiles (Password change)

1. How do I reset my password?

On the login page, click on "I forgot my password" and enter your email address. You will then receive a new password in your inbox.

2. I am trying to reset my password and cannot continue.

At IKEA, we require your passwords to be secure and meet certain complexity criteria. This ensures that your accounts remain secure. To successfully reset your password, the password must meet the following criteria:

From 1 to 8 characters

No more than 2 identical characters in a row

One lowercase letter (a-z)

One capital letter (A-Z)

A special number or character.

3. Why haven't I received an email to reset my password if I already clicked on "I forgot my password"?

A password reset email with your temporary password will be sent to your email address within 5 to 10 minutes after you click the "Forgot Password" button. Sometimes the email may arrive in your spam or junk mail folder. If you do not see the email within 5-10 minutes, please contact us at the IKEA Customer Care Centre at 55 8310 8310 or email us at servicioclientesikea@ikano.mx for further assistance.

4. My account is locked due to multiple incorrect password entries (I have entered my old password several times or this is after resetting my password, I have tried to log in several times without success). How do I unlock my account?

To unlock your IKEA account, please call us at the IKEA Customer Care Centre at 55 8310 8310 or email us at servicioclientesikea@ikano.mx for further assistance.

5. What happens once I change my IKEA profile password?

Once you change your account password, you should be able to log in and access your profile details, as well as shop as usual.

6. What will happen to the items added to my shopping cart, Favourites list and planners when I reset my password?

Don’t worry, all items saved in your shopping cart, Favourites list and planners will not be affected. You will be able to continue shopping as usual after resetting your password.

7. Can I purchase without logging in or resetting my password?

Yes, you can shop without logging in or resetting your password, as a Guest. You can reset your password at any time and only one time when you want to log in.

Electronic invoice

You can request your invoice once you receive your product(s).

*Please be informed that if your purchase was through a Sales Order in a physical store or IKEA.mx, you will be able to obtain the invoice once you receive the Order Notification email.

Check the detailed instructions on how to generate your invoice depending on your type of purchase here.